Shipping & Returns
If you do not receive a tracking number within 72 business hours, please email us at firstname.lastname@example.org. Please quote your order number and name in the email.
Most items are generally delivered within 2-4 business days within New Zealand.
Any returns must be within 7 days of receiving the item(s). Item(s) must be unused and in their original condition to be eligible for returns.
If your item(s) is damaged upon delivery, you must request for an exchange within 24 hours of receiving your order.
Once your damaged product return is received and inspected, we will notify you if your return is accepted or declined. If your return is accepted, your exchange or refund will be processed.
Before sending the item back, please email email@example.com with your order details with “RETURN” or “EXCHANGE” in the subject line.
We must be notified of all returns or exchanges within 24 hours of receipt of your shipment. Packages sent without contacting us first will not be accepted.
We only accept returns of items purchased from www.themodshop.co.nz. All sale item(s) and wheel nuts are excluded from returns or exchanges.
Returns and exchanges of any products must meet the following guidelines to be granted a return or exchange for your purchase:
- Upon filing a return/exchange claim, please ensure that the item(s) are free of any damages. Returns/exchanges for wheels WILL NOT be approved once tyres have been fitted.
- If wheels have been fitted with tyres, they will not be granted a return, exchange or refund. They are considered used items and you own them.
- We are not responsible for any wheels that may need hub rings, wheel spacers, wheel nuts, bolts or any wheel accessories that is required to fit your vehicle. It is the buyer's responsibility to do their research before placing orders.
- We are not responsible for wheel matching previous wheel orders. This include but not limited to wheels that are back ordered, discontinued or purchased as singles or pairs.
- For customers that wish to return their products, their returns will be subjected to a 30% restocking fee. Exchanges will be subject to a 15% restocking fee and customer will be liable for shipping both ways.
- For returns/exchanges for correctly shipped products, the customer is responsible for shipping them back at their expense and it must arrive in the same new condition and boxes they were sent in. Any damages to the wheel(s) or products will incur a 30% charge on the price per wheels damaged.
The return/exchange process may take up to 5 to 7 business days from the time that your return has been approved. Due to limited available quantities, returns and exchanges for goods may only be available for an online store credit if they are not in stock. The Mod Shop reserves to right to void any returns and exchanges.