Return Policy

Returns & Exchanges

Timeframes

  • Standard returns/exchanges: Must be requested within 7 days of delivery
  • Damaged-on-arrival items: Must be reported within 24 hours of receiving your order

Return Process

  1. Email orders@themodshop.co.nz with “RETURN” or “EXCHANGE” in the subject line. Please include your order number and the reason for return
  2. We’ll confirm your request and provide return instructions
  3. Return the item using a tracked and insured courier, ensuring it arrives in brand-new condition with original packaging intact

Conditions

  • All sales are considered finalchange-of-mind or wrongly ordered items are not eligible for return or refund
  • Products must be unused, undamaged, and include all original packaging
  • Wheels that have had tyres fitted are not eligible for return or exchange
  • We only accept returns for items purchased directly from www.themodshop.co.nz
  • Sale items and wheel nuts are excluded from returns or exchanges

Fitment & Compatibility

  • Please double-check specifications before ordering
  • We are not responsible for wheels that require additional parts such as hub rings, spacers, nuts, or bolts to fit your vehicle
  • We are unable to match wheels to previous orders, including back-ordered, discontinued, or individual wheel purchases
  • It is the buyer’s responsibility to confirm compatibility before placing an order

Fees & Charges

Situation Fee / Charge
Standard approved return/exchange 20% restocking fee (based on purchase price)
Damage to returned item/packaging Additional 30% charge
Order cancellation before dispatch 10% processing fee

These fees help cover non-refundable payment provider fees and order handling costs.

Refunds & Processing Times

  • Once we receive and inspect your return (usually within 5–7 business days), we’ll contact you with the outcome
  • If approved, your refund (minus applicable fees and the original shipping cost) will be returned to your original payment method
  • Refunds can take 1–2 business days to appear, depending on your bank or payment provider

Additional Notes

  • Returns sent without prior approval will not be accepted
  • The Mod Shop reserves the right to decline or void returns and exchanges that do not meet these terms
  • If you have any questions, simply reply to your order email or contact us at orders@themodshop.co.nz — we’re happy to help!
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